Support
We're here to help with any questions or issues you may have
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support@skinvio.appHow do I cancel my Skinvio Premium subscription?
Skinvio Premium is managed through your Apple ID subscription settings. To cancel, open the Settings app on your iPhone, tap your name, then Subscriptions, select Skinvio, and tap Cancel Subscription.
How do I delete my account and data?
You can delete your account and all associated data from within the Skinvio app Settings. Please note that deleting your account does not automatically cancel your subscription - you must cancel through Apple separately.
Are my selfie scans private and secure?
Yes. Your selfies are processed securely and are only used for skin analysis. When you're signed in with sync enabled, images are stored securely in our database. See our Privacy Policy for complete details on how we handle your data, and visit the Trust Center for AI and ingredient guidance limits.
Can Skinvio diagnose skin conditions?
No. Skinvio provides skincare wellness guidance and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a dermatologist or healthcare provider for skin health concerns.
Platform
Skinvio is currently available exclusively for iOS devices via the Apple App Store.
System Requirements
Requires iOS 15.0 or later. Camera access is required for selfie scanning features.
Still need help?
Our support team typically responds within 1-2 business days. For account-specific questions, please email us from the address associated with your Skinvio account.
Email Support Team